FREQUENTLY ASKED QUESTIONS

QWhat about the nails on the back paws?

Dogs use their back legs to propel themselves forward and thus trim the back nails much more than the front nails. Because of this, many dog owners find that they don’t need to trim their dog’s back nails or they need to do it much less often than the front nails.

  • Dr Doug English (formally from Marlin Coast Veterinary Hospital QLD) explains: ‘Trimming a dog’s nails is an important health task. It is more important to clip the fronts, because the hind toenails wear better as they are used more when the dog moves.’

  • Donna Hill, a dog trainer from Nanaimo, BC, Canada: ‘Most dogs do better with trimming the back feet because they can’t see what’s going on’.

Q. Will this file work with my dog?

From our extensive experience and customer feedback, we are confident that the file works with the vast majority of dogs regardless of their breed, size or age. However, if your dog is not food motivated, is extremely timid (i.e. too scared to approach a new object) or physically unable to scratch/dig, than this product may not be suitable. For a dog that is not interested in working for food, but loves its toys, try to use a favorite toy (small enough to fit inside the food compartment) instead of a treat.

Here is a link to another good instructional video, showing the process of teaching a dog how to use the file (please note that the file in this video is our older model)

https://www.youtube.com/watch?v=D_BP7PEoNK4

Q. How long will the abrasive surface last?

The abrasive plates on our latest model are stainless steel and therefore even more long-lasting. However, should they eventually wear out or get damaged in any way, they can be easily removed and replaced with new ones (purchased through Amazon or our website shop).

When the plates get really dirty, simply remove them, wash them and put them back on. Click on the link below to watch my short video of how to do this.

https://www.youtube.com/watch?v=3-4z5ovCy24&feature=youtu.be

Q. Does the file shorten the dew claws?

Unfortunately NO, as these are located too high up the dog’s legs.

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